Ⅰ.Shipping Scope and Methods
We provide delivery services to most countries and regions worldwide. Based on your shipping address, we will select the nearest warehouse for dispatch. If there is no local warehouse in your area, orders will be shipped from our China warehouse by default. We work with well-known logistics companies such as DHL, UPS, FedEx, China Post, and SF Express to ensure that your packages are delivered reliably and on time.
Ⅱ.Order Processing Time
After receiving your order, we will process it promptly and typically complete picking, packing, and shipping preparations within 1–2 business days (excluding weekends and holidays).
Ⅲ.Delivery time
Standard delivery time for in-stock items is typically 9–15 days, but may take longer for remote areas. We currently do not offer expedited shipping services; all orders are shipped via standard delivery methods. The estimated delivery time will be displayed on the checkout page. Please note: The above shipping times are estimates; actual delivery times may be delayed due to destination and shipping conditions.
Ⅳ.Shipment Tracking
Once your order is shipped, we will email you a tracking number and a link to monitor your package’s real-time transit status.
Ⅴ .Tariffs and Taxes
International orders may be subject to import duties, value-added tax (VAT), or other local taxes upon arrival in the destination country. These fees are not included in the price of the goods or shipping costs you pay and must be paid by you (the recipient) during customs clearance in accordance with local laws. We currently do not offer Delivered Duty Paid (DDP) service. All packages are shipped on a Delivered Duty Unpaid (DDU) basis.
Ⅵ.Customs Clearance & Recipient Information
Please ensure that you provide accurate and valid recipient contact details (phone number and email) when placing your order. This allows local customs or logistics providers to promptly contact you for clearance procedures or tax payment notifications. If the package cannot be delivered and is returned due to failure to contact the recipient, we will not be able to provide a refund for the order.
Ⅶ.Battery Transportation Restrictions
Due to aviation safety regulations in some countries/regions, batteries may be prohibited during cross-border transportation. Therefore, orders shipped to the above restricted regions will not include batteries (even if the product originally came with batteries). Please be aware of this and prepare the appropriate batteries yourself in accordance with local regulations.
Ⅷ.Order Modification and Cancellation
You have 24 hours after placing your order to request a modification or cancellation. Please contact our customer service team (customer service representatives:
Mingo, Vokasi, Fannie) via email (support@microphone-store.com) or WhatsApp within 24 hours of placing your order to submit your modification/cancellation request. We will respond promptly and confirm the change via email. Important Note: Orders not contacted within 24 hours will proceed to shipment, after which cancellation may no longer be possible.
Ⅸ.Address Correction
If you discover that the delivery address you entered is incorrect, please contact us as soon as possible within 24 hours of placing your order to correct the information. Orders that are not notified within 24 hours may have already entered the delivery process, and we will be unable to modify the address. We are not responsible for packages that are undeliverable or misdelivered due to incorrect addresses provided by customers, but we will do our best to assist you in contacting the carrier to find a solution.
Ⅹ.Shipping Delays & Force Majeure
We will make every effort to deliver goods within the estimated time frame. However, we are not responsible for delivery delays or irregularities caused by factors beyond our control (including but not limited to customs inspections, customs clearance delays, flight cancellations, severe weather, natural disasters, epidemics, etc.). In such cases, we will promptly notify you and actively coordinate with logistics providers to resolve the issue as soon as possible.
Ⅺ.Lost or Damaged Packages
If your package is lost, severely delayed (beyond the normal delivery period), or damaged upon arrival, please contact us immediately. We will immediately contact the carrier to investigate and verify the situation, and after confirmation, we will provide you with a replacement or refund. If necessary, we will also assist you in filing a claim with the logistics company to protect your legal rights.
Ⅻ.Customer Support
If you have any questions about the above shipping and customs policies or order delivery, please feel free to contact our customer service team via email (support@microphone-store.com) or WhatsApp (contact persons: Mingo, Vokasi, Fannie). We will be happy to assist you.